Privacy Policy

International Window Cleaning Association (IWCA) PRIVACY POLICY

The International Window Cleaning Association (Hereafter, the “IWCA”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the IWCA’s website ( or “Services” refers to the IWCA’s services accessed via the site, in which users can access courses on Campus IWCA, download various documents (including PDF guides, official logos, etc.), connect with third-party websites and services (such as the American Ladder Institute), download certificates of completion, upload personal and business information that will be displayed to other members and/or to any visitor to our Site, and other services not mentioned here or that may be added in the future.

The terms “we,” “us,” and “our” refer to the IWCA. “You” refers to you, as a user of our Site and our Services. By becoming a member, accessing our Site, and using our Services, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use, and disclosure of your Personal Information as described in this Privacy Policy.


We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit that are generated based on the data you submit, and number of clicks. Personal Information includes your email address, contact information, name, company name, company address, business type, company website, etc. that we collect when you register to become a member. You may also upload other information to your profile, if you choose to do so, that includes a profile picture, additional company and business information, employee information, phone numbers, your birthdate, information on how you found out about the IWCA, convention attendance, course information and data, and any additional information that may be added in the future by you. We may also permit you to use a public message board, in which case, everything you post to the message board will be visible to the public and in the public domain.

  1. Information Collected via Technology
    To become a member, you are required to submit certain Personal Information, such as your email address, name, company name, company address, business type, and other contact information. You may choose to provide other personal information to your profile, such as a profile picture, additional company and business information, employee information, phone numbers, your birthdate, information on how you found out about the IWCA, convention attendance, course information and data, and any additional information that may be added in the future by you. In an effort to improve the quality of our Site and our Services, we may track information provided to us by your browser when you view our Site or use our Services, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We may track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to the user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal Information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and an aggregate basis. The IWCA may use both persistent and session cookies. Persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
  2. Information You Provide Us By Registering for a Member Account
    In addition to the information provided automatically by your browser when you visit our Site, to become a member of our Services, you will need to create a personal profile. You will create a profile by registering to become a member and by providing certain Personal Information, such as your email address, name, company information, and other information that can personally identify you, such as the personal information listed above. You will also create a unique username and password. By registering to become a member of the IWCA, you are authorizing us to collect, store, and use your email address and other Personal Information in accordance with this Privacy Policy.
  3. Children’s Privacy
    The Site and Services are not directed to anyone under the age of 13. The Site does not knowingly collect or solicit information from anyone under the age of 13, or allow anyone under the age of 13 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 13 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe that we have collected such information, please contact us at


Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications that are provided access to users’ email addresses for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy. In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, to solicit feedback from users, to provide technical support, and to inform users about promotional offers.

When you become a member of the IWCA, you grant us permission to share your Personal Information, such as your name, your address, etc. to third-party vendors so they can send any member gifts or other member benefits to you. Vendors may then use your Personal Information to contact you with promotional offers and other sales-related materials unless you explicitly make a request to that vendor that they not contact you. Contacting the vendor to request to be removed from their mailing and sales list is your sole responsibility. The IWCA will not request that you be removed from a vendor’s mailing list.

We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental requests; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security, or technical concerns; or to protect them against harm to the rights, property, or safety of our members or the public as required or permitted by law.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. If you opt out, your membership will be canceled and we will remove your information from our Site. We suggest that you check the Site periodically if you are concerned about how your information is used.

Non-Personal Information
In general, we use Non-Personal Information to help us improve our Services and customize the member experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers, and other third parties at our discretion.


We implement security measures common to membership sites designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. No member of our staff, management, or board of directors has the ability to see your password. Some management staff does have the ability to send you a password reset link, or to manually reset your password.

We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer (SSL) technology. However, these measures do not guarantee that your information will not be accessed, disclosed, or destroyed by breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.


You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out, we may continue to send you administrative emails, including, for example, periodic updates to our Privacy Policy.


As part of our Services, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Services. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Services. To the extent that you access or use the Services through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our members to read the privacy statements of other websites before proceeding to use them.


The IWCA reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your membership account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification, except in the case of the implementation of this Privacy Policy, which will go into effect immediately upon its release. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this Privacy Policy for updates.


If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to

Last Updated: This Privacy Policy was last updated on 25 July 2023.

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